Privacy Policy

This Privacy Policy was created September 2017 in Australia by Noosa Simple Pleasures PTY LTD Trading as Crystal Hampers™ ABN 35 104 071 061.

In this Privacy Policy we (Crystal Hampers) have outlined how we collect, use, and store your personal information.  We have also outlined how we communicate with you (the Consumer), how we interact with third parties, and other pertinent information regarding your privacy and it’s importance to us.

By using this website, (including browsing), and/or supplying your information, we have assumed you have read and understand, and are therefore agreeing, to the terms as set out in this policy.

Information Collection:

Your privacy is paramount to us, as is protecting your privacy. However, we need to collect a minimum of information from you to be able to process your order. When placing an order we collect the following information:

  1. Your name, your contact number, your billing address, your email and billing address.
  2. The recipient’s details including name, contact number and delivery address.
  3. To facilitate payment, your credit card details are collected but in no way stored by us.
  4. The information we collect for your order will not be used in any other way, other than for processing, billing, shipping requirements, and/or our dealings with you.
Marketing emails and social media:

We will not under any circumstances send unsolicited emails to you unless you have expressly subscribed and agreed to be included in our email service. Unsolicited emails devalue the integrity of our brand and ethos. Unsolicited emails are SPAM.

If you have agreed to be included in our email service, we may send emails from time to time. But if you want to engage with us more frequently for information regarding the latest with Crystal Hampers, we suggest using our social media platforms as you can control how much you want to receive about us. We would also love to hear from you.

Contact Us:

If you would like to send us an email, we also require a minimum of information to be able to assist you with your inquiry. Please supply your full name and your daytime phone number and a summary of your query. This information collected will be used exclusively to assist you/contact you. We encourage you to use this facility. Again, we would love to hear from you. Click here to contact us.

Third Parties:

We will not under any circumstances provide any of your personal details to any third parties unless required by law to do so, or to expressly protect the legal rights of Crystal Hampers.

Please contact us immediately if you think you have been sent an unsolicited email from a business representing Crystal Hampers.

Otherwise if you follow a link from our site to a Third Party site, please be aware they will have their own Privacy and Terms of Use policies, particularly for Paypal, Afterpay and Stripe.

Right to Update:

This Privacy Policy will be updated from time to time. We suggest you review the Policy before placing orders. The date this document was written or updated is noted in the header.

How do we protect your information?

We use antivirus software, passwords, and encryptions and internal business systems for the handling of your personal information. Any credit card details remain with the payment gateway (under their terms and conditions) and are not viewed by us, unless you have made special prior arrangements to provide us such information.

Do we use Cookies?

Yes, for the purpose of enhancing our website experience. Please be mindful that by turning them off, you may alter your ability to process an order.

Thank you for taking the time to read our Privacy Policy. Please contact us if you have any further questions.